Frequently Asked Questions

Click here to submit an online request to Humble Home Care, or contact us at (888) 542-6527. We will complete an assessment, and our clinical team will discuss a plan of care with your primary physician.

Being homebound refers to a patient’s inability to leave their home unassisted. It also encompasses situations where leaving the home independently compromises their health or condition.

Home care encompasses companion and personal care tasks like bathing, grooming, meal prep, light housekeeping, and errands. It may involve medication reminders, ambulation assistance, and transportation to medical appointments.

Typically provided by a Personal Support Worker, these services can range from a few hours to 24-hour care. Commonly sought by the elderly, new parents, individuals with disabilities, and those transitioning from medical facilities to home. It also adheres to a care plan offering physical, occupational, speech, respiratory therapies, social services, and palliative care. It provides a comforting alternative to hospital, nursing home, or assisted living care.

Yes, in fact, we encourage family involvement in care planning.

We’ll work closely with your and your family to understand your loved one’s routines, preferences, medical considerations, and behavioural patterns. This helps ensure care feels consistent and familiar for your loved one.

We also encourage family members to remain involved in ongoing care decisions, and we regularly communicate as needs change so care can be adjusted appropriately.

Our team undergoes a thorough interview, screening, and reference check process, verifying skills and training. Caregivers receive regular supervision and evaluations, guaranteeing the highest standard of care for you and your loved ones.

We take great care in matching our caregivers with your loved one. Our process involves understanding both the needs and preferences of your and your family and the skills and personality traits of our caregivers. We strive to ensure compatibility and comfort, aiming to create strong, trusted relationships.

Our approach is highly flexible and personalized. We understand that needs can evolve, so our care plans are customizable and adaptable. Whether it’s adjusting the schedule, altering the type of care, or accommodating changing needs, we work closely with you to ensure the care plan remains tailored to your loved one’s evolving requirements. Your input and preferences guide every adjustment, ensuring the best care experience possible.

We do usually assign a dedicated caregiver to each person to ensure consistent care but sometimes plans have to change.

Depending on your situation and preferences, we can either reschedule our visit for another time or one of our other caregivers can fill in temporarily if you prefer to keep to the same schedule or your normal caregiver will be unavailable for a longer period of time.

Ultimately, our priority is whatever will keep you and your loved one most comfortable.

Our standard minimum home care visit is set at 1 hour. However, if additional services such as housekeeping are required, visit durations may vary accordingly. We aim to accommodate varying needs and preferences while ensuring a minimum level of care during each visit.

Yes, we offer services 24 hours a day and are available to address queries and concerns after hours. We also offer around-the-clock support to your healthcare team during in-home care.

We offer a full range of in-home care services in Kamloops, including personal care, dementia care, companionship, respite care, palliative care, and cleaning and housekeeping support.

Yes, we serve clients throughout Kamloops, including in Sahali, Aberdeen, Brocklehurst, Westsyde, the North Shore, Downtown, and in Valleyview. We even provide services to Dallas, Barnhartvale, Black Pines, Rayleigh, and Heffley Creek. We also provide home care services to outlying and rural communities up to an hour’s drive from the city, including Lac Le Jeune, Monte Creek, Cache Creek, and Merritt. Please note that after 20 minutes of travel, we start charging our standard rate for travel time.

Yes, we will work with you or your loved one’s health care providers in town, including nurses, doctors, Royal Inland Hospital, Kamloops Hospice Association, urgent care centres, and anyone else involved in their care plan.

Our home care services in Prince George include our full range of care services, including personal care, dementia care, companionship, respite care, palliative care, and cleaning and housekeeping support.

Yes, we work with people in every part of Prince George, including the Bowl, Downtown Prince George, Blackburn, College Heights, the Hart, Austin East & West, University Heights, South Fort George, East Central Fort George, Pineview, Fraserview, and outlying communities like Chief Lake, Old Summit Lake, and Cranbrook Hill. We will provide care to people as far as an hour’s drive from Prince George. Please note that after 20 minutes of travel, we have to charge our standard rate for travel time.

Yes, we will work with you or your loved one’s health care providers and organizations in town, including nurses, doctors, and specialists at the University Hospital of Northern British Columbia, Prince George Hospice Palliative Care Society, urgent care centres, primary care clinics, and more.

Yes. Our caregivers have experience supporting individuals living with Alzheimer’s disease and other forms of dementia at various stages of progression.

Dementia care requires patience, consistency, and an understanding of how memory loss, confusion, and cognitive changes affect daily life. Our caregivers are trained to provide calm, structured, and respectful support and redirection that helps clients feel safe and understood in their home environment.

Memory loss and confusion are managed through calm communication, routine, and familiarity.

We focus on creating a predictable daily structure, using simple instructions, gentle redirection, and reassurance rather than correction or confrontation. This helps reduce stress and anxiety, which are common triggers for confusion.

Yes. Behavioural changes such as agitation, anxiety, restlessness, or confusion are a common part of dementia progression.
Our caregivers respond with patience and understanding, focusing on identifying potential triggers such as fatigue, discomfort, overstimulation, or changes in environment. We use calm redirection, reassurance, and structured routines to help reduce distress and maintain a peaceful environment.

The goal is always to support your loved one with dignity while keeping them safe and comfortable.

Yes. We provide support across all stages of dementia, from early memory changes to advanced cognitive decline.

In early stages, care often focuses on companionship, reminders, and maintaining independence. As the condition progresses, support may shift toward personal care, safety supervision, mobility assistance, and full-time care needs.

Our care plans are flexible and can adapt over time as your loved one’s needs change.

Safety is a central part of dementia care, especially as it impairs judgement, mobility, and spacial awareness as the disease progresses.

We help reduce risks in the home by supporting routines, monitoring for hazards, and assisting with mobility and daily tasks.

This includes supporting fall prevention, reducing confusion in the home layout, encouraging safe movement, and providing supervision when needed to reduce risks such as wandering or accidents. We’ll also recommend safety features like specialized locks and cameras when wandering becomes an issue.

Our sister company, Yellow Glove Professional Cleaning’s, housekeeping services include full-home cleaning such as dusting, vacuuming, mopping, kitchen and bathroom cleaning, and sanitizing high-touch surfaces. We also offer deep cleaning services, including baseboards, appliances, hard-to-reach areas, and detailed surface care.

Both. You can schedule recurring cleaning services (weekly, bi-weekly, or monthly) or book a one-time cleaning, depending on your needs.

Yes, we offer laundry and linen services, including washing, drying, folding, and changing bed sheets and towels. We can also assist with light clothing care as needed.

Humble Home Care will use the cleaning supplies you already have to manage any light, surface cleaning that needs to be done in between caring for your loved one. Yellow Glove, however, provides all necessary professional-grade cleaning supplies and equipment to complete the job.

Yes. Humble Home Care and Yellow Glove Cleaning will coordinate to combine in-home personal care with professional housekeeping services, ensuring your home is properly cared for. If you choose to hire both companies, Yellow Glove will take over all cleaning services apart from anything your Humble Home Caregiver decides is appropriate to handle themselves.

Yes. We offer both light cleaning for regular upkeep and deep cleaning for more detailed, intensive service. You can choose the option that best fits your home and situation.

Emotional support care provides companionship, reassurance, social connection, and practical support that contributes to emotional well-being at home.

Yes. Our caregivers can provide compassionate companionship and support for seniors navigating grief, loss, and life transitions.

Yes. Reducing social isolation and fostering meaningful connection is a central part of companionship care. We can help people who struggle with mobility or are otherwise homebound with gaining the social support and interaction they need to be healthy.

Yes. Emotional support often helps seniors feel more confident, connected, and secure while remaining at home. Our goal is to provide you and your family with peace of mind throughout the process.

Absolutely. Many people choose to combine companionship services with personal care or other home care supports. We have a comprehensive list of home care services available to seniors and other adults requiring care.

While we do not provide clinical mental health treatment, we can offer calming support, companionship, routine-building, and emotional reassurance to complement mental health treatment and support you or your loved on in carrying out the exercises and activities recommended to them by mental health professionals to support their well-being.

Palliative care is for people with serious or life-limiting conditions, who need support with comfort, daily care, and overall well-being. Oftentimes, it’s a gradual increase in support services as your or your loved one’s condition progresses.

Palliative care can begin as soon as symptoms begin to affect quality of life, even while medical treatment is ongoing. The goal of palliative care is to ensure comfort, so starting when you’re comfortable makes sense.

Yes. Family involvement is an important part of ensuring palliative care reflects your loved one’s needs and preferences, especially in cases where they can’t express those needs themselves.

Yes. Bathing, dressing, and personal hygiene assistance are core personal care services, and our caregivers are trained and experienced in providing those services with respect and compassion.

Yes. Caregivers can support safe movement, transfers, and mobility assistance. We’ll work with you in our initial consultation to determine if additional support for mobility will be necessary.

Yes. Our personal care services can be arranged hourly, daily, overnight, or as part of more comprehensive care depending on your and your family’s needs. We will also adjust care, including frequency and duration, if your loved one’s needs or circumstances change.

Absolutely. Many of our clients receive personal care specifically because mobility has become more difficult. Giving them more freedom to move around their own home and through the community is an important part of our personal care services.

Yes. Every client receives a care plan tailored to their needs and preferences. We account for routines, medical requirements, personal preferences, and family concerns while creating our care plans, and they can always be changed and adjusted to better suit your family.

Yes. Personal care is often combined with companionship, respite, dementia care, housekeeping, and other services. We’ll determine what you or your loved one needs from us in terms of support during our free consultation, and we’ll adjust the care plan as those needs change.

Yes, transportation assistance can be included as part of a personalized home care plan. We often provide car travel to medical appointments, grocery stores, and even favourite locations like parks, friends’ homes, or restaurants as part of our personal care services.

In-home rehabilitation care provides support with recovery, mobility, safety, and daily function after illness, injury, or surgery. Our rehabilitation services include physical, occupational, and speech therapy following

Yes. We provide post-operative and post-hospitalization support to help your or your loved one recover safely and comfortably at home.

Yes. Our support may include guided exercises, mobility assistance, and help reinforcing recovery routines. We’ll verify exactly which services you or your loved one will receive while we develop our personalized care plan for you.

Yes. We can support broader, more comprehensive rehabilitation plans by coordinating with healthcare providers, but the foundation of our services is providing care and support for you or your loved one on that journey, following advice from your medical professionals.

It depends on the individual. Some people need short-term support, while others benefit from longer-term assistance. We’ll work with you and your family to determine how much support you or your loved one needs to be safe and comfortable. We are always open to modifying our services and support and your needs change.

In some cases, yes. Ongoing support at home can improve safety, continuity, and recovery outcomes. Oftentimes, readmission can be a result of pushing yourself too far, too fast, or making simple missteps that push back recovery. Our caregivers are trained to help you follow doctor-recommended guidelines for a smoother, safer recovery.

Absolutely. Many people use rehabilitation services for temporary support following surgery or hospitalization. We will work with you for however long, or short, you need us.

Regular home care is often ongoing support, while respite care focused on providing relief for you as a family caregiver. Our respite care services let you take care of other responsibilities and yourself without leaving a gap in care for your loved one.

Our respite can range from a few hours to overnight, weekends, or extended short-term arrangements depending on your family’s needs and circumstances.

Yes, short-notice respite may be available depending on scheduling and care needs. Please keep in mind that we’ll need about one week following an initial consultation if you are a new client to guarantee proper care will be available.

Yes. Flexible scheduling can include evenings, weekends, and overnight support. We can even accompany your loved one out of town to medical appointments or accompany them to events like weddings.

Absolutely. Many families use respite care on a recurring weekly or monthly basis. We can create a schedule that works for you.

Services may include companionship, personal care, mobility support, meal preparation, safety monitoring, light housekeeping, and more. All our home care services are available as part of our respite care services, which ones we provide depends on your loved one’s specific needs and situation.